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Patient & Visitor Information

At Birchmed Surgical Centre, we take pride in providing you with the information that you need in order to make your stay with us a pleasant and hassle-free experience. If there is any further information that you or your family require regarding our centre and our services, please feel free to contact us.

Accommodation
  • 21 Day beds
Admission

Our admission process can be made much easier for you if the following simple guidelines are followed:

  • Medical aid patients should check with their medical aid / scheme prior to admission to obtain pre-authorisation, if deemed necessary by the medical aid / scheme;
  • Patients have to present their medical aid card and identity document on admission. Persons under the age of 18 have to be accompanied by a parent or legal guardian;
  • Also refer to the “Tariffs” and “Discharge” sections adjacent, for more information on prepayment and payment procedures.
Service Monitoring

To continuously improve out Standard of Nursing care, we monitor our service to patients on an ongoing basis. On discharge patients are asked to complete a questionaire regarding their stay at the hospital. Participation is voluntary, but this will assist the hospital management to address any problems and improve our service to you. We especially welcome any suggestions our patients may have.

If you have any suggestions for us, please send us an email.

Discharge

On leaving, do not forget to collect your medication at your nearest pharmacy, also collect x-rays if applicable. Before leaving the unit ensure you sign the nursing documentation related to discharge.

Tariffs
  • Birchmed Surgical Centre charges patients at medical aid / medical scheme rates;
  • A pre-payment is required on hospitalisation for patients not covered by medical aid or a medical scheme;
  • It is recommended that private patients contact the hospital's accounts department prior to admission to establish the estimated hospital cost.
Visitors

We welcome all of our patient's visitors, as we know what a difference the support of close family and friends can make. We wish you a healthy recovery!

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